FREQUENTLY ASKED QUESTIONS

How do I obtain recycling boxes and clear bags?
Contact Colchester City Council: click here

How do I report a missed bin/recycling collection?
Contact Colchester City Council: click here

How do I find out information on the new garden waste collection service?
Contact Colchester City Council: click here
The new garden waste collection, which will only be wheelie bins which residents have opted into, starts from week commencing 15th January 2024. Garden waste in subscribed wheelie bins will be collected on the same week as the plastic and paper recycling. Check your recycling calendar for the correct week. 

How do I report an overflowing street bin or flytipping?
Contact Colchester City Council: click here

How do I request a road sweeper?
Contact Colchester City Council: click here

How do I book a slot to visit the recycling centre?
FAQs: click here
Contact Essex County Council: click here

How do I report a dead animal?
Contact Colchester City Council: click here

How do I report a pothole?
Contact Essex County Council: click here

How do I report a street light not working?
Contact Essex County Council: click here

Who maintains footpaths?
Footpath map: click here 
Essex County Council footpath on-line reporting and maintenance interactive map: click here 

How do I apply for a bus concession pass?
Contact Essex County Council: click here

How do I apply for a blue badge?
Contact Essex County Council: click here

How do I find out the times of the buses?
For more information: click here

Who do I contact about car parks, pay machines and yellow lines?
Contact North Essex Parking Partnership (NEPP): click here

How do I report anti-social behaviour?
Emergency: telephone 999
Non-emergency: telephone 101 or report online: Essex Police
Crimestoppers: click here

How do I report speeding jet skis and boats?
Emergency: telephone 999
Non-emergency: www.essex.police.uk/marine